Refund and Returns Policy
Soft Tech Ltd offers software designing, development, migration, modernization, optimization, deployment, and maintenance services. We start the project after discussing all the charges with our clients and confirming the defined advance payment. Further, below are the policies you must know to claim a refund and understand our role in the procedure.
Project Cancellation
Before canceling a project, we recommend discussing the complications and any other questions with us. We consider refunds as a last resort when there are limited/no further options. However, in that case, the customer must be informed in writing or by email.
To cancel the project at any stage, you need to provide a written/Email application to Soft Tech. After this, we will consider the cancellation and move forward with it per the policies defined here. You must undergo all the refund policies to understand the post-cancellation scope.
Refund Coverage
Our refund policy only covers the services/assets/resources owned by Soft Tech. The refund policy doesn’t cover and control any third-party resources, licenses, software, and applicable fees paid to them. In addition, our policy has zero scope of refund for external services availed through third-party vendors and websites for the project.
We offer three primary refunds, which get initiated per the discussion and current scenario of the project.
The refund categories include:
Full Refund
We provide a full refund if the project is not accepted and initiated by our team. You have to provide a written application to us for even canceling the project before initiation.
Partial Refund
A partial refund is considered in cases where some project milestones have been completed. We will deduct the amount from the advance payment accordingly, and if it exceeds that, you have to pay the remaining amount to Soft Tech.
We thoroughly analyze the project before deciding, as we don’t want our clients and the company to face monetary loss.
No Refund
If the project is completed or deployed on the servers, we will not provide you with any refund. Once the complete application is developed, the refund amount updates to zero by default.
Refund Processing
Soft Tech approves the cancellation, refund is initiated within 21 working days. The client is informed about the same at the time of processing. Also, we initiate refund through the same payment gateway or method as the original payment mode. It takes 21 to 60 working days for clients to receive the payment. As per Bangladesh government rules, refund policy has to be settled before 180 working days from the date of customer application.
Limitation of Liability
Soft Tech holds only limited liability when the project is incomplete. For any other instance, such as loss due to no delivery of services or delay in delivery, Soft Tech is not responsible. In addition, the refund is only initiated if the client cancels the project per the Cancellation and Refund Policy.